This page was last updated on August 1, 2024.
Thank you for taking the time to review Tennis Galaxy’s policies. If you have a special situation that requires attention, please simply reach out to us. We aim to be helpful in supporting your tennis journey.
Registration forms required
Every person who participates in any Tennis Galaxy program, class, camp, lesson, hitting session, clinic, or other activity must have a complete set of current, executed registration forms on file with Tennis Galaxy. The forms are available here and can be returned in hard copy or by email.
Group classes and programs
Parental attendance at juniors classes
Parents are asked to wait off-court and outside the fenced area while their player trains. Young players can be walked onto the court to be checked in with the coach, but parents should plan to wait outside the fenced area. At the end of classes, parents can meet their players and the coach at the gate. We have directly observed over the course of decades of coaching that this physical distance from their parents results in players being better able to focus on their coaches, their peers, and their tasks.
Cancellations due to weather
If weather becomes an issue, we often don't know until the last minute. If we must delay a class or lesson, or cancel it completely, we will send a text message to anyone registered for the full class cycle or for that day as a drop-in. (Please keep your phone number updated in your online profile.) If the courts are wet and we aren't there at the start time, but you haven't received a text, please wait at least 15 minutes, as we may be returning from the amphitheater. If lightning is detected, outdoors programming is immediately suspended and resumes only when the City’s lightning-detection system sounds the all-clear signal.
If the weather cancels a pre-paid class, we will offer a rain-date class or, at the end of the cycle, we will deposit a prorated credit into your online Tennis Galaxy account that can be applied to a future class or program. If weather interrupts a class in progress, then: if the class is less than halfway completed, a prorated credit will be issued; if it is more than halfway completed, no credit will be issued.
For juniors’ classes: If the courts are wet but there isn't lightning in the area, we move the class to the amphitheater across the park to work on hand-eye coordination and footwork skills. If you arrive at the tennis courts and we aren't there but you haven't received a notification that the class is canceled, please find the class at the amphitheater.
Classes missed by the student
A student enrolled and paid up-to-date for a full cycle of classes can request in advance one makeup class per cycle to accommodate their scheduling conflicts or illness. A makeup class should be requested in advance of the missed class by emailing Tennis Galaxy; please don’t text makeup requests. Makeup classes aren’t available for every level of play; if a makeup class isn’t available, a prorated account credit will be issued at the end of the cycle of classes. Policies for missed classes may be modified during the summer break when local schools are not in session; contact Tennis Galaxy for summertime policies.
Private lessons and hitting-partner sessions
Cancellations and no-shows
We thank you in advance for understanding that due to the exclusivity of private lessons and hitting-partner sessions, late cancellations create an extreme hardship for Tennis Galaxy and our coaches.
A booked private lesson or hitting-partner session can be canceled or rescheduled by a student without a fee if notice is provided at least 48 hours in advance. If already paid, it can be rescheduled or refunded as an account credit. A lesson/session is considered “booked” once confirmed by email or invoice from the Tennis Galaxy registration platform. If booked within the 48-hour window, it still is subject to the full cancellation policy.
A lesson/session canceled or rescheduled within the 48-hour window will be charged at a percentage of the lesson/session rate, as follows:
25 percent if notice is given between 24 and 48 hours in advance of the start time;
50 percent if notice is given between one hour and 24 hours in advance of the start time; and
100 percent for a no-show. A lesson/session is considered a no-show if notification isn’t provided by the scheduled start time and the player isn’t on the court within 20 minutes of the scheduled start time.
A student’s arrival after the scheduled start time but before 20 minutes may result in a shortened lesson/session; it will be charged as a full lesson/session.
Hitting-partner session tokens
Some Tennis Galaxy coaches are available as hitting partners. A hitting partner uses their skills for unstructured play, structured play, or point play; the session doesn’t include a lesson plan, feeding balls, analysis, or instruction.
Only players who take private lessons or classes with Tennis Galaxy can earn tokens for hitting-partner sessions; tokens entitle a player to book a session at the hitting partner’s published rate. The number of sessions is limited, as follows:
A token that is good through the following week will be issued for each private lesson taken.
A token that is good through the following week will be issued for the second class taken within two weeks.
Players can sign up for one-on-one hitting sessions or doubles against a single hitting partner; if doubles, each player pays the hitting partner’s published rate and redeems a token.
Payments and withdrawals
Payments are due the day of the lesson, class, or program. Full-cycle payments are due the first day that class is held. Overdue balances will be invoiced once as a courtesy; overdue balances will be charged during the second week to the primary credit card on the account. Generally, there will be no refunds after a program’s start date, except for the policies described herein. For special circumstances due to injury or long-term illness, please contact Tennis Galaxy.
Refunds
Tennis Galaxy provides refunds in the form of account credits. Account credits may be used for any tennis-related service—such as lessons, classes, gift certificates, camps, and hitting-partner sessions—up to one year after being issued. If a credit card refund is required by the client and the program hasn’t begun yet, a full monetary refund minus credit card fees (up to 5 percent) will be issued; if the program has already begun, a prorated monetary refund minus credit card fees and minus an additional 15 percent cancellation fee will be issued. Tennis Galaxy will provide a full monetary refund including credit card fees if a program is discontinued due to low enrollment before a program begins or on a prorated basis if discontinued after a program has begun.
Summer: modified absence policy for group classes
The absence policy is modified for summertime—from the week that Orange County Public Schools begin the summer break, until they return to class in August.
We are excited that so many of our players have travel and camp plans this summer. Recognizing that families need some flexibility with their registrations to accommodate those plans, Tennis Galaxy's policy for regular, full-registration classes is amended for the period when schools are on summer break. As there will be more class options during the summer and a player's growth in tennis benefits greatly from consistency and frequency, our priority will be to recommend and hold space for your player in makeup classes. When makeups aren't a viable option, the following will apply:
1. With at least two weeks' advance notice of an extended absence (such as for travel or summer camps), Tennis Galaxy will refund as an account credit the portion of classes a player can't attend. The credit can be used for any Tennis Galaxy service through the end of the calendar year. This is the most flexible option, it guarantees the player's spot in the class, and it is easiest to administer. We appreciate families using this option if possible.
2. If needed, we can accommodate families who need to limit their initial registration to only a portion of classes in the cycle. The dates of attendance will need to be specified in advance and additional drop-in availability can't be guaranteed. If you require this option, please email peter@tennisinapopka.com to coordinate.
If a class is cancelled in advance due to inclement weather, an account credit will be provided. In case of unplayable court conditions, alternative activities are offered in the forms of conditioning at the Amphitheater and/or classroom work in the building discussing tennis rules, scoring, history and science.
When in doubt, please connect
For any special circumstances—such as injury, educational opportunities, long-term illness, career changes, and so forth—please contact Tennis Galaxy.